Privacy Policy

Effective Date: March 2026. Mastaba Roofing is committed to protecting your privacy and being transparent about how we collect and use your personal information.

1. Introduction

Mastaba Roofing, LLC ("we," "us," "our," or "Company") operates the website mastabaroofing.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services. We are committed to protecting your privacy and ensuring you have a positive experience on our Website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out our contact form or request a free roofing estimate
• Call our offices at (518) 312-3989
• Email us at mastabahomesllc@gmail.com
• Subscribe to our email list or communications
• Provide feedback, reviews, or testimonials
• Create an account or user profile (if applicable)

The types of information we collect may include: name, email address, phone number, mailing address, property address, roofing service type(s) of interest, and any other information you choose to provide in your communications with us.

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your interaction with our site:

• Log Data: IP address, browser type, referring/exit pages, operating system, device type, pages viewed, and the time/date of access
• Cookies: Small data files stored on your browser to remember preferences and track usage patterns
• Pixel Tags/Web Beacons: Transparent graphic images used to track Website activity and engagement
• Location Data: General geographic information derived from IP address (city/region level, not precise GPS)

We use this information to understand how users interact with our Website, diagnose technical issues, improve user experience, and analyze trends in Website usage.

3. Third-Party Services & Analytics

3.1 Google Analytics

We use Google Analytics to collect information about how you use our Website. Google Analytics uses cookies to track your activity and generates reports about Website traffic and user behavior. Google may use this data for their own purposes, including improving their services and displaying personalized advertising. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. For more information about Google's privacy practices, visit Google Privacy Policy.

3.2 CallRail Phone Tracking

We use CallRail to track phone calls made through our Website. CallRail tracks incoming calls, call duration, and call recordings (where applicable) to measure campaign performance and improve customer service. Call tracking data is subject to CallRail's privacy practices. You can learn more at CallRail Privacy Policy. By calling numbers listed on our Website, you consent to call tracking and recording where legally permitted.

3.3 Other Third-Party Services

Our Website may integrate with other third-party services and tools including payment processors, form services, hosting providers, and marketing platforms. These third parties have their own privacy policies and may collect information independently. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing your information.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Processing roofing estimates, scheduling consultations, and providing customer service
• Communications: Responding to your inquiries, sending confirmations, follow-ups, and important notices
• Marketing: Sending promotional emails, newsletters, and marketing communications (with your consent)
• Website Improvement: Analyzing Website performance, user behavior, and identifying areas for optimization
• Legal Compliance: Complying with legal obligations, responding to law enforcement requests, and protecting our legal rights
• Fraud Prevention: Preventing fraudulent activity and protecting Website security
• Personalization: Customizing your Website experience based on your preferences and history

5. Cookies & Tracking Technologies

Our Website uses cookies to store preferences, track Website usage, and remember information between visits. Cookies are small text files placed on your device when you visit our Website. You have the right to control cookie settings through your browser preferences. Most browsers allow you to:

• Accept or reject cookies
• Delete cookies that have already been stored
• Receive notification when a website attempts to set a cookie

Please note: Disabling cookies may affect the functionality and user experience of our Website. We use both session-based and persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your device until you manually delete them or they expire.

6. Data Security

We take data security seriously and implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge that security is your shared responsibility, and you should maintain strong passwords and protect your account credentials.

7. How Long We Retain Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Contact Information: Retained for 3+ years or until you request deletion
• Website Activity Data: Retained for up to 12 months in Google Analytics
• Call Records: Retained per CallRail's data retention policy (typically 12+ months)
• Communications: Retained as long as your account is active

You may request deletion of your information at any time by contacting us using the information in Section 10.

8. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

• Service Providers: With vendors who assist us in operating our Website and providing services (under confidentiality agreements)
• Legal Requirements: When required by law, court order, subpoena, or government authority
• Business Transfer: In the event of merger, acquisition, bankruptcy, or sale of assets
• Consent: When you explicitly consent to sharing your information with specific third parties

Third-party service providers who receive your information are contractually obligated to use it only for the purposes we specify and to maintain its confidentiality and security.

9. Your Rights & Choices

9.1 Email Communications

You may opt out of promotional and marketing emails at any time by clicking the "Unsubscribe" link in any email we send you, or by contacting us directly. Transactional emails related to estimates, appointments, or customer service will continue regardless of your preferences.

9.2 Cookies & Tracking

You can control cookies through your browser settings and opt out of Google Analytics using the tools mentioned in Section 3.1. You may also enable "Do Not Track" (DNT) signals in your browser, though our Website may not respond to all DNT signals.

9.3 California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request what personal information we collect, use, and share
• Right to Delete: You may request deletion of personal information we have collected (with limited exceptions)
• Right to Opt-Out: You may opt out of the sale or sharing of your personal information (we do not currently sell data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, email us at mastabahomesllc@gmail.com with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.

9.4 Other State Privacy Laws

Similar privacy rights may apply in other states (Virginia, Colorado, Connecticut, Utah, and others). We respect all applicable state privacy laws and will provide equivalent rights to residents of those states upon request.

9.5 EU & GDPR Considerations

While our services are primarily directed to U.S. residents, we respect GDPR rights for EU residents. If you are located in the EU and have questions about your rights, please contact us. We may process certain EU personal data under legitimate business interests consistent with GDPR.

10. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

We will respond to all privacy inquiries within 10 business days.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on our Website with a new "Effective Date." Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Additional Information for California Residents

Under California Civil Code Section 1798.83, California residents have the right to request information about the categories of personal information we share with third parties for their direct marketing purposes. We do not currently share personal information with third parties for their direct marketing purposes. If this policy changes, we will provide you with instructions on how to make such requests.

13. Children's Privacy

Our Website is not intended for children under 13 years old, and we do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly. If you believe a child has provided us with information, please contact us immediately at mastabahomesllc@gmail.com.